Yes, all POGA products come with a 2-year manufacturer’s warranty. This covers all defects that are not caused by improper use or external damage.

If you experience any issues within this period, please contact our support team — we’ll be happy to assist you.

With our Custom Design option, you can personalize the surface of your POGA to make it truly unique.

1. Select "Design: Yes"
   When placing your order, simply choose "Yes" for the Design option to activate the customization process.
   
   
2. Submit Your Ideas and Files
   Upload your design files via WeTransfer, Google Drive, or Dropbox using the “Your Design” field during checkout.
   You can send images, logos, fonts, or even rough sketches and ideas. If you don't have any files ready yet, just leave this field empty.
   
   
3. Describe Your Vision
   Use the “Information” field to describe your idea in as much detail as possible. The more input you provide, the better our designer can bring your vision to life.
   
   
4. Design Process & Feedback
   Once your order is placed, our design team will get to work. Depending on current demand, the first draft may take up to 3 business days.
   You'll receive a preview by email for your review. Let us know if you're happy with it or if you'd like any changes.
   
   
5. Final Approval & Production
   Once you approve the design, we’ll finalize it and move forward with production. Your personalized POGA will then be shipped to you.
   
   

For inspiration, check out our community designs on Instagram: @poga.gg

If you have any questions or forgot to upload something, don’t worry—just send us a message at hello@poga.gg and we’ll take care of it.

For all our models, we offer Monitor Exchange Kits. These kits include:

• A new monitor suitable for your POGA model
• The correct mounting bracket
• All necessary tools
• A step-by-step installation guide

The replacement is quick and easy—it can be done by yourself in just a few minutes.

If you're not comfortable doing the replacement on your own, no problem! We also offer the option to send in your POGA case for professional repair at our facility.

Please let us know which POGA model you own by emailing hello@poga.gg or messaging us via WhatsApp at +49 151 62441442—we’ll get back to you as soon as possible.

There is no POGA model with a battery. We are constantly working on innovative features and we are testing versions with a battery. Unfortunately the currently available batteries are not meeting our requierements with reagrds to size and weight. However you can use an external power source (cable or power banks) with at least 250W output.

Unfortunately, it is not possible to install custom monitors in our POGA cases. Each monitor model is precisely tailored to fit the cutouts in the case using a specific mounting bracket. This ensures full functionality, correct connections, proper dimensions, and secure mounting, so the POGA can be used safely and as intended.

The POGA Max, POGA Lux, and POGA Pro generally meet the size requirements for carry-on luggage with most airlines. However, please note that when fully equipped, the case typically exceeds the standard weight limit for carry-on (usually 8 kg). If you choose to check the case instead, we strongly recommend asking for a "handle with care" tag to help protect the internal components. We always advise checking your airline’s specific baggage regulations before your trip.

The POGA Yez and POGA Sly are generally too large to qualify as carry-on luggage with most airlines. To be safe, please contact your airline in advance to clarify their policies.

Yes, we ship to most countries worldwide. Shipping costs will apply and are calculated at checkout. We also run discounts and promotions throughout the year—so keep an eye out for exclusive deals!

Please note: Depending on your browsing location or device settings, not all countries may appear as shipping destinations at checkout. If your country is not listed, simply reach out to our team—we’ll be happy to check if shipping is possible for your location.

We ship worldwide – including Europe, the USA, Asia, Australia, South America and the Arab region – and always aim to get your order to you as quickly as possible. If you'd like an exact delivery estimate for your specific destination, feel free to reach out to us anytime.

All international orders outside of Europe are shipped via express service by default:

• European neighboring countries, delivery typically takes 1–2 business days.
  
• European destinations, please allow 2–3 business days.
  
• United States usually takes 2–4 business days, depending on your location.
  
• Arab region generally take around 3–5 business days with express shipping.
  

Within Europe, we ship via standard service by default, but express shipping can be easily selected during checkout for an additional charge.

Please note that delivery times may vary slightly due to external factors such as customs clearance or local carrier delays.

If you selected a custom design, please note that order processing may take longer due to the design creation and approval process. We will contact you and keep you updated throughout.

Once your order has been dispatched, you’ll receive a shipping confirmation with detailed tracking information.

Do i need to pay import taxes?

For all countries outside the European Union, local regulations regarding taxes and customs duties apply. Any import fees, taxes, or duties will be charged directly to you by your local customs authorities upon delivery.

Please note: Since BREXIT, the United Kingdom is also considered a non-EU country, and import taxes and customs charges apply accordingly.

If you’re unsure whether this applies to your order, feel free to contact our team—we’re happy to help!

Once your order has been shipped, you will automatically receive a shipping confirmation email. This email contains a tracking link so you can check the current status of your delivery anytime.

We ship all orders with UPS—fast, reliable, and with tracking.

All shipments outside of Europe are automatically sent via UPS Express to ensure the shortest delivery times. Within Europe, standard shipping is used by default, but express shipping can be easily selected during checkout.

Yes. UPS requires a signature upon delivery to ensure your order arrives safely and directly to you.

You will receive your tracking details immediately after your order has been shipped, usually within 1–2 business days after payment confirmation.

You have a fourteen-day right of withdrawal. You are only responsible for any loss of value of the goods if this loss is caused by handling the goods in a way that was not necessary to check their condition, characteristics, and functionality.

To return a product, please contact our customer service team first. We will provide you with detailed instructions and a return authorization if needed.

If the return is due to a mistake on our part (wrong item, defective product), we cover the return shipping costs. For other returns, the customer is responsible for the return shipping fees.

Once we have received and inspected your returned item, we will process your refund within 3 business days. The refund will be credited to your original payment method.


Please note that depending on your payment method, the refund may take between 1 and 5 days to be processed, depending on your bank or credit institution. You will receive a notification once the refund has been issued.

If the product arrives damaged, please contact us immediately. Provide us with photos of the damage as well as pictures of the product packaging and the shipping box. Our team will get in touch with you as soon as possible to assist and resolve the issue.

We offer a variety of payment options to make your purchase as convenient as possible. You can pay using PayPal, Google Pay, Apple Pay, Klarna, Giropay, bank transfer, and major credit or debit cards such as Visa, MasterCard, and American Express.

Please note that available payment methods may vary depending on your location and the specific checkout process. The payment options applicable to you will be displayed during checkout.

For business customers, we offer payment via invoice or purchase order upon request. Please contact our team for more details.

Absolutely. Our website uses SSL encryption and secure payment gateways to protect your payment information.

Your payment will be charged immediately after placing the order to ensure prompt processing and shipping.

Depending on your location, our payment providers may offer installment payment options. Please check during checkout to see if this option is available for you.

Simply select your desired product(s), add them to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment information, then confirm your order.

If you want to change or cancel your order, please contact us as soon as possible. Once the order is processed or shipped, changes or cancellations may no longer be possible.

After your order is confirmed, you’ll receive an email with tracking information once your package ships. You can also contact our support team anytime for updates.

Please contact us immediately to correct your shipping address. If the order has already been shipped, we may not be able to change the address.

Please check your spam or junk folder first. If you still can’t find it, contact our customer service to verify your order status.